Orders
Below are some common questions about digital orders.
What is a digital planner?
A digital planner is a downloadable file designed to help you organize your daily tasks, goals, and schedule. It is used on digital devices such as tablets, smartphones, or computers with compatible apps.
How do I receive my digital planner after purchase?
Once your payment is successfully completed, you will receive an instant download link on the order confirmation page and by email. No physical product will be shipped.
When will I get access to my purchase?
Access is provided immediately after payment. If you do not receive your download link, please check your spam folder or contact support.
Shipping & Returns
Below are some common questions about delivery and refunds.
Is there any shipping involved?
No. All our products are digital. There is no physical shipping, delivery fees, or waiting time.
Can I get a refund for a digital planner?
Due to the nature of digital products, all sales are generally final once the file has been downloaded. If you experience a technical issue or receive an incorrect file, please contact us within 7 days for assistance.
What should I do if my download doesn’t work?
If you experience any technical issues with your download, contact our support team and we will help you access your purchase or provide a replacement if necessary.
Help & Support
Below are some common questions about customer support.
How can I contact customer support?
You can reach us by email at support@zeynovera.com. We aim to respond within 24–48 business hours.
What devices are compatible with your planners?
Our digital planners are compatible with tablets, smartphones, and computers. A compatible app or PDF reader is required to use the files.
Can I share or resell my digital planner?
No. All digital planners are for personal use only. Sharing, reselling, or redistributing the files is strictly prohibited.